RouteMatch Software Forms Strategic Alliance with Ontira Communications for Delivering Interactive Voice Response (IVR) to Transit Agencies
Partnership allows for transportation agencies to seamlessly integrate scheduling and dispatching software with Interactive Voice Response; Paratransit riders get 24-hour automated ride information - a compelling 'best of breed' offering
ATLANTA, January 20 - Intelligent Transportation Society of
America member RouteMatch
Software, Inc. announced it has formed a strategic alliance
with Ontira Communications, Inc., a leading provider of Automated
Traveler Information Systems (ATIS) for the transportation
industry. Under terms of the alliance, RouteMatch, a leading
provider of scheduling and dispatching software, will integrate and
package Ontira's HandyLine™ solution into the RouteMatch
Suite of software. This integration will benefit RouteMatch
customers by providing 24x7 access to trip information over the
telephone. Additionally, customers will be proactively notified
about upcoming trips through telephone and/or email/SMS.
HandyLine™ works in conjunction with a variety of media
including Interactive Voice Response (IVR). Registered users of
this service can receive reminder notifications of their upcoming
demand response trips and confirm and cancel them using the
self-service IVR. This service benefits the transit agency by
reducing the number of routine inquiries about upcoming trips,
allowing them to focus on providing better service for more complex
requests. As a result agencies can handle more incoming calls
without incurring increased costs.
HandyLine™ optional modules include automated trip
booking, automated speech recognition, and Email / SMS support. In
addition, RouteMatch and Ontira are exploring multi-modal trip
planning features to offer riders even more options when planning a
trip.
The comprehensive product will benefit all of RouteMatch's
customers by offering a lower barrier of entry to providing
self-service and notification features to their riders.
About Ontira Communications, Inc.
Incorporated in 1984, Ontira has evolved from a transportation
technology consulting firm and software developer into a total
communication solutions provider. Ontira's solutions deliver a
single platform to deliver relevant real-time information to your
riders through a variety of mediums including web, telephony IVR,
Wireless Devices, SMS / Email, and Outbound Notifications. Ontira
is a leading provider of IVR in the transit industry, with over 80
installations at transit agencies throughout North
America. Additional information about Ontira Communications can be
found at www.ontira.com or by
calling 416-915-9593
About RouteMatch Software
RouteMatch is the leading provider of transit ITS software and
solutions. Founded in 1999, the company is headquartered in
Atlanta, GA, and its software is currently in use at more than 275
sites in 45 states across the U.S. and has experienced one of the
fastest growth rates within the industry in the past four
years. Targeting private and public sector passenger transportation
providers, the company's products address routing, scheduling,
dispatching, billing, reporting, fixed route CAD/AVL, paratransit
and fixed route integration, business intelligence, transportation
coordination and more. Additional information about RouteMatch's
ITS technologies is available at www.routematch.com or by calling
RouteMatch toll-free at 1-888-840-8791.
###
Caroline March-Long
434-295-5938
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
